Customer Satisfaction

Customer satisfaction is one of our highest priorities, and we continually work on maintaining and improving our scores.

Customer satisfaction is our number one priority. Since 1996, every client has received a customer satisfaction survey at the completion of each installation.

Clients are asked to rate their satisfaction on the following subjects on a scale of 1 to 4 with 4 being the highest. That data was converted to percentages. The data displayed is the average customer satisfaction ratings for the last years.

Big D Efforts 98%
Returning Phone Calls 98%
Adherence to Construction Schedule 97%
Request Project Management Team Again 97%
Project Manager’s Skills 100%
Quality of Product 97%