ABOUT US: CUSTOMER SATISFACTION

Customer satisfaction is our number one priority. Since 1996, every client has received a customer satisfaction survey at the completion of each installation.

Clients are asked to rate their satisfaction on the following subjects on a scale of 1 to 4 with 4 being the highest. That data was converted to percentages. The data below is the average customer satisfaction ratings for each multiple-year grouping.

 

Satisfaction
1996-1999

Satisfaction
2000-2009

Big D Efforts

86.0%

97.6%

Returning Phone Calls

61.4%

98.4%

Adherence to Construction Schedule

69.6%

97.4%

Request Project Management Team Again

86.1%

96.8%

Project Manager's Skills

94.3%

100.0%

Quality of Product

92.6%

97.4%